Your customer service problem isn’t a customer service problem

A few years ago, one of our team members came down with a big health problem—a splitting headache that just wouldn’t let up. She visited several doctors, who recommended various treatments and medications to alleviate the pain, none of which worked. The pain was so intense that it made it difficult to carry out basic tasks, affecting both her personal and professional lives. After a few days of nonstop pain, she decided to try a different route and visit a chiropractor. The chiropractor liste...