Rocky Mount resumes utility disconnections, fees after months of exceptions due to billing issue

Rocky Mount has started turning off utilities and applying late fees again after temporarily pausing these actions due to a billing system glitch that caused unpaid bills to pile up. This change marks the end of an exception period during which the city had been lenient with customers. The resumption of these measures is important as it could impact many residents who struggled to pay their bills amid the system's issues, highlighting the need for reliable billing systems to avoid such disruptions.