Patient experience faces a budget test
About 10 years ago, Danita Cohen, chief experience officer of University Medical Center of Southern Nevada in Las Vegas, approached CEO Mason Van Houweling with a proposal: Create a patient experience training program tailored to the hospital’s own patients and families. Mr. Van Houweling backed the proposal, leading to the creation of ICARE at UMC, […] The post Patient experience faces a budget test appeared first on Becker's Hospital Review | Healthcare News & Analysis.
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