The pilot we killed: Why Northwell physicians balked at a unified communications platform
Clinicians and staff at Northwell Health’s Northern Market, the legacy Nuvance Health hospitals in western Connecticut and New York’s Hudson Valley, had been communicating across three separate systems: patient texting out of the EHR, a separate texting tool for clinicians, and email and Microsoft Teams for operations staff. Albert Villarin, MD, vice president and chief […] The post The pilot we killed: Why Northwell physicians balked at a unified communications platform appear...
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