Microsoft outage LIVE: Outlook email, Teams and other apps down for London users with fix ‘not going as expected’

Attempts to use Teams and Outlook and Hotmail emails services were unsuccessful on Friday morning, as the company battled to fix a global outageAn error message is shown when trying to access Microsoft's Outlook GettyMicrosoft users across London and beyond are continuing to face disruption trying to use some of its most popular services. Attempts to use Teams and Outlook and Hotmail emails services were unsuccessful on Friday morning, as the company battled to fix a global outage. “We appreciate your organisation’s patience and understanding while we work with urgency to resolve this incident,” the company said.Monitoring website Downdetector first showed a spike in users reporting problems with Microsoft Teams in the UK at around 6.15pm on Thursday.Affected products also included AI service Copilot and some aspects of its Cloud services.In an update on Friday, the tech giant said that although it had managed to get servers operating multiple times overnight UK time, those servers had crashed.OpenAI, the company behind ChatGPT, also reported issues.Microsoft said it had tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes.“We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected,” the company said.Follow the latest updates below...London receives largest number of disruption reports in UKHeat maps from Downdetector suggest that London could be one of the hardest-hit areas. Across all Microsoft products experiencing disruption, the capital has the largest number of reports of disruption. Other areas especially affected include Manchester and Leeds, though it is worth remembering that the heat map is based on the number of reports submitted to the platform by users. For Microsoft 365, reports of disruption across the UK have peaked at 1225 as of 6.46am. London appears to be a hotspot for disruption reports on Friday morningDowndetectorMicrosoft rules out cyber-attackMicrosoft has confirmed the outages did not appear to be the result of a cyber-attack. Executive vice president Charles Lamanna said on X: “We regret that today’s outages caused disruptions for our customers, and we are working to address the issue“We will continue to share more information as soon as we have it, and for now I can confirm that there is no indication this is the result of malicious or cyber activity.”Which Microsoft services are affected by the outage?Several Microsoft services and products have been affected by the outage, despite efforts from the tech giant to reboot servers overnight. These services include Teams, Copilot, Outlook emails, some aspects of Cloud services, and some issues on OpenAI - the company behind ChatGPT. Regular updates are being provided on official Microsoft 365 accounts. An error message is shown when trying to access OutlookGettyAttempted fixes 'not taking as expected'In an update overnight, Microsoft said it had tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes.“We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected,” the company said.The tech firm provided regular updates on official Microsoft 365 accounts.It had earlier directed people to a page on its website for updates, but users complained the page did not load.An error message is shown when trying to access Microsoft's Outlook GettyMicrosoft outages hit London as tech giant works to restore servicesMicrosoft users in London and beyond are experiencing disruption on Friday as the tech giant battles to resolve outages impacting some of its most popular services.Monitoring website Downdetector first showed a spike in users reporting problems with Microsoft Teams in the UK at around 6.15pm on Thursday.Issues were still being reported at 6am this morning.“We appreciate your organisation’s patience and understanding while we work with urgency to resolve this incident,” the company said.Affected products included instant messaging service Teams, AI service Copilot, Outlook emails and some aspects of its Cloud services, among others.Microsoft 365 problems reported in the UK in the last 24 hoursDowndetector.co.uk