Language Access Needs to Be Where Patient Experience Is Today

For most of healthcare’s history, language access and patient experience have traveled on parallel tracks. One evolved into a strategic discipline with executive sponsorship, dedicated budgets, sophisticated measurement systems, and direct ties to quality and reimbursement. The other evolved primarily as a compliance function, focused on meeting regulatory requirements and ensuring interpreter availability. Martti works […] The post Language Access Needs to Be Where Patient Experienc...