Judy Faulkner on Epic’s ‘BFF’ role: 1 staffer for each customer
Epic pairs new customers with a dedicated staff member, called a “BFF,” who keeps working with the organization after go-live, founder and CEO Judy Faulkner said in an Oct. 19 blog post. The role started informally during implementations, Ms. Faulkner said. Customers often grew especially close to one member of their Epic team, and that […] The post Judy Faulkner on Epic’s ‘BFF’ role: 1 staffer for each customer appeared first on Becker's Hospital Review | Healthcare News & Analys...
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