‘In basket management is a killer’: What HSHS did when AI couldn’t fix the whole problem

For physicians in primary care, the workday rarely ends at the exam room door. Patient messages, test results, referral requests and prescription renewals accumulate in the electronic in-basket hours after the last appointment. “In basket management is a killer for so many people,” said Leanne Yanni, MD, president and CEO of the Illinois Physician Enterprise […] The post ‘In basket management is a killer’: What HSHS did when AI couldn’t fix the whole problem a...