How UChicago Medicine, UMass Memorial ‘curate’ patient experience
Health systems are testing new ways of improving patient experience by shifting operations to curate experiences. “We recognize that no more than about 20% of patients respond to surveys, so we’re often using those responses to drive change that may not resonate with everyone,” Keisha Mullings-Smith, vice president and chief consumer experience officer at UChicago […] The post How UChicago Medicine, UMass Memorial ‘curate’ patient experience appeared first on...
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