Frontier Passenger Says Dog Pooped On A Woman’s Feet—And Held Up The Flight For More Than 3 Hours

A Frontier Airlines passenger says a large dog pooped on a woman’s feet and in the cabin before a flight from Dallas – Fort Worth to Baltimore, and that it caused a delay of more than three hours. The video of the aftermath shows a man near the front of the aircraft gesturing toward other passengers, gathering his belongings and heading out through the forward doorway. The caption reads, “He 💩 on her foot.” The Instagram post is dated August 14. Live and Let’s Fly shared it today. View the passenger’s video on Instagram A separate post in the Frontier GoWild! Pass Holders group describes the 9:25 a.m. flight where the reported service dog defecated on the floor before pushback. At the time of that post, they’d been waiting an hour and a half while the airline figured out how to clean it up. Getting rid of the emotional support animal exemption didn’t get rid of the incentive to claim that a pet is a working dog. Passengers can avoid the pet fee and the requirement to keep a small pet in a carrier. For a large dog, it can mean getting into the cabin at all (for free) versus paying to ship the animal as cargo, where that’s even permitted. I’ve been on the receiving end of this myself. My Delta flight from New York JFK to Austin turned around during taxi because a passenger’s dog hadn’t been properly documented. She got off, filld out paperwork, and came back with the dog. The return to the gate meant more fuel, and a fueler shift change created a two hour delay. Frontier’s policy includes “Urinating or defecating in the cabin or gate area” as disruptive behaviors for which a service animal can be denied boarding, even if they’re ‘real’. Federal rules support this. And thank goodness Frontier wanted to clean it! This is, after all, Frontier. And it’s better than Delta telling a passenger to clean up another dog’s poop themselves. When a reader described six hours of repeated dog diarrhea on Delta, with an initial offer of 4,000 SkyMiles, I thought a full refund was more appropriate. The simple way to identify whether a service dog is a fake (’emotional support’): their owner speaks to them in baby talk; the animals rest on pillows; there are two animals per passenger; and the animal is part of a photo shoot in the aircraft window. Topics on this page