Foundever Successfully Closes a Holistic Recapitalization, Reducing its Debt by Nearly $900 Million and Strengthening its Financial Position for Long-Term Growth

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Postmedia has not reviewed the content. by Business Wire Foundever Successfully Closes a Holistic Recapitalization, Reducing its Debt by Nearly $900 Million and Strengthening its Financial Position for Long-Term GrowthAuthor of the article: You can save this article by registering for free here. Or sign-in if you have an account.Secures $225 Million Equity Infusion; Revolving Credit Facility and Term Loan Maturities ExtendedTHIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountBenoit Leclercq Appointed Interim Chief Executive Officer to Lead Foundever Through its Next Phase of Growth; Company Begins Formal Search Process for Permanent CEOMIAMI — Foundever Group S.A.® (“Foundever” or the “Company”) – a global leader in integrated customer experience, digital operations and analytics services, today announced that it has successfully closed a holistic recapitalization (the “Transaction”) in coordination with 95.4% of the lenders under its term loan facility (“Term Loan Lenders”), 100% of its revolving credit facility lenders (“RCF Lenders”), and the Company’s existing majority shareholders. The Transaction meaningfully strengthens Foundever’s financial foundation and positions the Company to invest in its growth strategy. Key terms of the Transaction include:Company’s existing majority shareholders invest $225 million into common equity.Term loan facility exchange reduces the Company’s total debt by nearly $900 million.Revolving credit facility maturity date is extended by more than four years to December 2030, and term loan maturity date is extended by more than 2.5 years to March 2031.Certain of the Company’s RCF Lenders provide a new three-year, $225 million global accounts receivable financing facility, replacing the Company’s prior factoring arrangement and further strengthening liquidity.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againThe Transaction demonstrates strong support and conviction from across Foundever’s stakeholder base, including its shareholders, Term Loan Lenders and RCF Lenders, providing the Company with long-term financial strength. The Company’s shareholders are deeply committed to Foundever’s mission and will support the business as long-term partners dedicated to its growth, creating lasting impact, and delivering value well into the future.“This agreement gives Foundever the financial foundation to invest with confidence in our strategy and long-term growth ambitions,” said Benoit Leclercq, Interim CEO at Foundever. “With a strengthened balance sheet and the backing of long-term partners, we are positioned to further accelerate our technology roadmap, expand our global network, and lead the shift to an agentic-AI model from a position of strength. This is an important milestone for our clients and our people, and provides a strong platform for the Company’s next chapter.”In recent years, Foundever has implemented several key initiatives to lay the groundwork for long-term success, building a full spectrum of customer experience (“CX”) capabilities and solutions for clients across industries. With a strengthened capital structure and a clear focus on growth, client-centricity, and value-accretive AI initiatives, Foundever is poised to deliver high performance across the business and lead the CX industry into its next chapter.As Foundever enters its next stage of growth, the Company continues under the stewardship of Benoit Leclercq who brings more than 30 years of experience as an industrial entrepreneur, investor, and board-level leader. Laurent Uberti and Olivier Camino have stepped down from their respective roles as Group Chief Executive Officer and Executive Chairman, and Deputy Chief Executive Officer as of July 31, 2026. The Company is grateful for their many years of leadership and the significant role they have played in building Foundever into a leading global customer experience business.The Board has engaged an executive search firm to identify the Company’s next permanent Chief Executive Officer, who has the experience and capabilities required to lead Foundever through its next phase of development.Leclercq continued, “As I take on this leadership position, I want to recognize the outstanding contribution of Laurent and Olivier who have spent more than 30 years building this Company from the ground up, helping to establish Foundever as a prominent player in the CX space.”Day-to-day operations remain unchanged. Clients, employees, and partners should expect continuity with no disruption to service or relationships. Foundever continues to serve its clients in every region as normal. With a strengthened capital structure, ongoing support from its lenders and a stable leadership team, the Company is well positioned to execute its strategy and reinforce its position as a leader in the CX space.Weil, Gotshal & Manges LLP is serving as legal counsel, PJT Partners is serving as financial advisor and C Street Advisory Group is serving as strategic communications advisor to the Company.Gibson, Dunn & Crutcher LLP is serving as legal counsel and Lazard is serving as financial advisor to certain consenting Term Loan Lenders.Latham & Watkins LLP is serving as legal counsel, Ondra is serving as financial advisor and Brunswick Group is serving as strategic communications advisor to Pidoll.Foundever® is a next-generation service leader reinventing customer experience (CX). Our 130,000 people in 45+ countries, partner with the world’s leading brands to deliver integrated CX, agentic AI operations, and data-powered transformation — with outcomes we underwrite, not just target.Each year we power 3.3 billion conversations in 60+ languages for more than 800 of the world’s top brands — applying 30+ years of cross-client operational intelligence to solve the challenges that matter most: rising expectations, cost pressure, and the demand for measurable AI ROI. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business challenges. Using a people-first, AI-native, and operationally grounded approach, we optimize and transform the customer and agent experience — changing the way things are done.Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube, and Instagram.View source version on businesswire.com: This advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.