Fairer Finance and Sideways launch 'michelin star' system for banks
Fairer Finance, the independent consumer group and ratings and research business, and Sideways, the trust-focused behavioural design consultancy, today announce a formal partnership to help retail financial services firms, including banks, insurers and lenders, identify where they are losing customer trust, and fix it before it shows up as a complaint, a regulatory finding, or a customer who simply leaves.
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