Delhi man shares how Blinkit ambulance saved his grandmother, Deepinder Goyal reacts

A Delhi man shared how a Blinkit ambulance helped save his grandmother during an emergency, prompting a response from Zomato founder Deepinder Goyal. Read on to know what happened.Delhi man shares how Blinkit ambulance saved his grandmother (Photos: @sparsh_sehgal, @deepigoyal/X)New Delhi,Nov 5, 2026 17:18 ISTA Delhi man’s account of how a Blinkit ambulance reached his home within minutes and helped rush his grandmother to the emergency ward caught the attention of Zomato founder and CEO Deepinder Goyal.The exchange also brought attention to a change in the ambulance service’s pricing, with non-emergency transfers set to cost Rs 2,500 while emergency trips will remain free.Sparsh Sehgal, an X user from Delhi, shared his experience, writing that the ambulance had arrived at his home in just eight minutes after his grandmother’s condition suddenly worsened.He credited the service with getting her to the emergency ward promptly, adding that he did not think a hospital ambulance could have managed the same response time. “Blinkit ambulance saved my grandma's life today,” he wrote, expressing gratitude for the quick response.Take a look at the post here: Goyal responded to the post with a detailed explanation of the service’s work so far and the reason behind the pricing change. He said Blinkit Ambulance was an extension of the spirit of service with which he had started Zomato.“In the last 2 years, we have served ~20,000 emergency cases (~42,000 cases in total). We haven't charged a single rupee for any of them. And we want to keep it that way,” Goyal wrote.However, he explained that the free service had increasingly been used for routine checkups, hospital visits and transfers from hospitals to homes. Such trips, he said, could often have been handled by regular private transport, but they kept fully equipped emergency ambulances and paramedics occupied.Goyal announced that, from now on, emergency transfers would continue to be free, while non-emergency transfers would attract a charge of 2,500 after the trip. He said the amount was broadly in line with what private ambulances charged and would go to the Eternal Foundation, which operates the ambulances.“We hope that this charge will dramatically drop the usage of our Ambulances for non-emergency cases,” he said, stressing that the 10-minute ambulance service needed to remain available for situations where a person’s life could depend on it.He also pointed to the challenges involved in expanding the service, particularly the shortage of trained and empathetic paramedics. Goyal said the company’s training academy was scaling up without compromising on quality, adding that Albinder and his team were working to bring Blinkit Ambulance to all major Indian cities over the next two to four years.Goyal also wished Sehgal’s grandmother a speedy recovery and said he was glad the ambulance team had reached her in time.Take a look at the post here:The exchange prompted several users to share their own experiences with the service. One person recalled being in the most panicked moment of their life when a Blinkit ambulance came to their aid.They said they were surprised to learn at the hospital that the service was free and wished there were an option to contribute voluntarily.Another user raised a practical question about the new policy, asking who would decide whether a trip qualified as an emergency transfer or a non-emergency one.Others welcomed the initiative, with one user suggesting that more large companies taking up similar efforts could make a meaningful difference in the country.- Ends