Called 911? A drone may now be the first response

In a growing number of U.S. cities, the first responder on the scene of a 911 call is no longer a police car but rather a drone launched from a nearby precinct roof.From departments in Chula Vista, California, to larger agencies like the Las Vegas Metropolitan Police Department and the NYPD, law enforcement is increasingly turning to rooftop-launched aircraft to cut response times, give dispatchers live overhead video in minutes, and provide early intel before cruisers even roll out.Proponents say the technology cuts response times and relieves pressure on depleted police forces but privacy advocates warn that airborne cameras are expanding public surveillance faster than state laws and local regulations can adapt.Brandon Henderson, a criminal defense attorney at HMW Law in Cleveland, Ohio, whose practice involves challenging police technology used as evidence, told The Independent that drones offer clear benefits and can “puts eyes on a scene faster without putting help there.”But he added: “It cannot make an arrest, secure a scene, or put hands on a patient.” Police departments across America are increasingly sending remote-controlled drones to answer 911 calls before patrol officers arrive at the scene — raising fresh questions about privacy and overhead surveillance (Getty Images)In St. Louis, Missouri — a city that has battled severe police staffing shortages and high violent crime rates — a new drone program was adopted earlier this month by city police. The “Aerial Response Unit” of two drones, operated by department drone pilots, takes off from launch pads on the North and Central Patrol division’s roof to answer 911 calls and assist ground response. Within hours of the program’s approval, drone pilots made their first flights and helped officers in the search for a missing boy who was safely returned home.“While officers searched on the ground, the drones checked several locations the boy was known to frequent or may have traveled to,” St. Louis Police Department said. “By covering those areas from the air, the drones freed ground officers to search other locations. An officer on the ground ultimately located the boy, and he was safely returned home.”The department’s director of public affairs, Mitch McCoy, told KSDK that drones can be on scene within 70 seconds of a 911 call being dispatched.McCoy added that the aerial units would assist with “calls in progress” and “calls for shots fired or shot spotter activations.”“This truly will help us even potentially free up officers where a drone might be able to respond to a call instead of a police officer,” McCoy added.Within hours of St Louis approving its Aerial Response Unit earlier this month, pilots used the aircraft to help ground officers locate a missing boy (St. Louis Metropolitan Police Department)Eyes in the skySt. Louis is just one of many law enforcement agencies which has adopted drones after struggling to fill positions. From 2019 through 2024, officer resignations and retirements reduced police staffing nationwide, according to the Government Accountability Office.In North Carolina, the Durham and Fayetteville police departments approved their drone programs earlier this year. The Raleigh Police Department is currently “gathering information” about the technology, WRAL reported.In New York City, the NYPD operates a Drone as First Responder program across precincts in Brooklyn, the Bronx and Manhattan. Deployed remotely from station houses, the drones fly autonomously to select priority calls — including ShotSpotter alerts, robberies and missing person searches —to stream live video to responding officers’ smartphones.And in Las Vegas, the Metropolitan Police Department formally launched a drone program after first using the aircraft to map the extensive crime scene of the 2017 Route 91 Harvest music festival mass shooting. Today, the department deploys a fleet of unmanned aircraft to cut emergency response times, inspect building interiors and assist ground personnel with search-and-rescue operations.Chula Vista Police Department in California was the one of the first law enforcement agencies to launch a drone program in the U.S. in 2018 and has flown more than 25,000 missions.The department reports its drones arrive in about 97 seconds, on average, resolving roughly one in five calls without patrol units.“What a drone offers that a patrol car cannot is information before anyone commits,” Henderson, the defense attorney, told The Independent. “Officers arriving at a chaotic scene normally know only what a frightened caller managed to say. A live overhead view tells them whether a reported weapon is real, which way a suspect ran, whether a crowd is forming, and whether the emergency is an emergency at all.”Henderson added that resolving calls remotely can de-escalate situations before physical contact occurs. Yet the expansion of the cameras has raised significant privacy concerns.“A drone answering a 911 call does not record only the caller or the suspect,” he said. “It records everyone underneath it: neighbors in their yards, people on the street, families who never asked the government to watch them, most of whom never learn they were filmed at all.”From station-house launches in New York City to a fleet born out of the 2017 Route 91 Harvest festival shooting in Las Vegas, police departments nationwide are increasingly relying on rooftop-deployed aircraft to answer 911 calls (AFP via Getty Images)Rapid responseAcademic research is beginning to measure the operational impact of these drone systems. Scott Mourtgos, an assistant professor of criminology and criminal justice at the University of South Carolina, led what is believed to be the world’s first randomized control trial to gauge the effectiveness of using drones as first responders.He studied the use of drones by departments in Montgomery County, Maryland, and Philadelphia, Pennsylvania, in trials that wrapped up earlier this year. His research was published in October.“What we found across both of those agencies is that certain drones in first responder programs, at least as implemented in those two agencies, certainly seem to have a positive benefit when it comes to being able to handle and respond to calls for service, 911 calls, more quickly,” Mourtgos told WRAL.Mourtgos noted that the drones proved most effective when responding to so-called “Priority 2” calls — such as a retail theft or vandalism in progress — arriving roughly two minutes faster than typical response times.Yet the authors cautioned that the data could not determine whether faster arrival times outweighed the financial, organizational and privacy costs of the surveillance.Taking flightDespite concerns, it doesn’t seem like rollout of police drones will be slowing down any time soon. “These programs will keep spreading because the economics work for stretched departments, and the FAA keeps making beyond-visual-line-of-sight flight easier to approve,” Henderson told The Independent. “What communities should weigh before adopting one is who owns the footage, how long it lives, and what else it may be used for... because those terms are nearly impossible to tighten once a program is running."