Beijing forum eyes new paths for modern urban governance

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Postmedia has not reviewed the content. by GlobeNewswire Beijing forum eyes new paths for modern urban governanceAuthor of the article:BEIJING, Oct. 13, 2026 (GLOBE NEWSWIRE) — Chinese and international experts gathered in Beijing to explore new paths for modernizing urban governance, as the 2026 Beijing Forum on Swift Response to Public Complaints began Monday.THIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountThe two-day event, themed “Digital Intelligence Era and People’s City,” drew more than 3,200 participants from over 70 countries and regions.In 2019, Beijing, home to over 20 million residents, launched a “swift response to public complaints” initiative aimed at addressing public concerns promptly and resolving everyday challenges efficiently. It has integrated more than 60 hotline services into the single hotline number 12345, which serves as the primary channel for residents to voice their concerns.This advertisement has not loaded yet, but your article continues below.Official data shows the Chinese capital has handled about 200 million public appeals in just over seven years, with resolution and satisfaction rates both exceeding 97 percent.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againBeijing’s “swift response to public complaints” reform began with a single hotline and platform and has since evolved into an urban governance system integrating big data and AI, one that has tackled a range of pressing public concerns, Gao Xiang, president of the Chinese Academy of Social Sciences, said in his opening address.“Digital empowerment of people-centered urban governance is the prevailing trend in urban governance worldwide,” he said.This year’s forum unveiled a batch of research outcomes on urban governance, including theoretical studies of the reform itself, an evaluation of global city hotline services, and case studies of governance innovation worldwide.It also rolled out two English-language publications on the reform — the monograph “How Urban Governance Works: the Case of Swift Response to Public Complaints in Beijing,” and a special issue with the “Journal of Comparative Policy Analysis: Research and Practice.” Both signal a move from lessons learned to theoretical exposition, and from Chinese practice to international comparison.This advertisement has not loaded yet, but your article continues below.“The experience of Beijing’s citizen service system offered valuable lessons for Athens in advancing people-centered urban governance and building a city that listens to its citizens and responds to their concerns,” said Georgios K. Giannaros, first deputy mayor of Athens, Greece.Held every two years, this year’s Beijing Forum on Swift Response to Public Complaints featured six parallel sub-forums, where participants noted that the reform has driven changes in mega-city governance, offering the world a window into China’s approach to governance.Contact for media only: Contact person: Ms. Zhu, Tel: 86-10-63074558This advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.