‘Automate your bread and butter’: How Northwestern processes 400,000 tasks with a 3-person automation team

Chicago-based Northwestern Medicine has built a three-person revenue cycle automation team that processed about 400,000 tasks over the past fiscal year — work the health system estimates is equivalent to roughly 24 full-time employees. Northwestern’s automation team manages about 30 automations across the revenue cycle.  “I like to say our automation team is small but […] The post ‘Automate your bread and butter’: How Northwestern processes 400,000 tasks with a...