Akasa Air passenger's suitcase arrives damaged at airport, staff's response is viral

A passenger confronted ground staff after finding his checked-in suitcase damaged at Mumbai airport. The widely shared video renewed questions about baggage handling and assistance for affected travellers.Akasa Air passenger's suitcase arrives damaged at airport (Photos: @VishalMYadav_/X)A passenger was left distraught after finding his suitcase badly damaged upon arrival at Mumbai airport, with a broken wheel adding to his frustration. However, what appeared to upset him further was the response he received from the ground staff when he raised the issue.X user Vishal M. Yadav shared a video of the incident, which involved a passenger who had travelled on an Akasa Air flight. The clip showed the passenger documenting the damage to his checked-in luggage and confronting the staff over their response to his complaint.In the video, he turned the camera towards his suitcase and zoomed in on the left-side wheel, which appeared badly damaged, with the surrounding area seemingly torn open.He then pointed the camera towards the staff and explained his grievance, saying, “Look at this, this bag is broken from this side. I asked the staff about it, and they said the bag doesn't appear to be broken. I will file a complaint online now.” The accompanying caption alleged that the passenger's luggage had been damaged during the journey and that the ground staff had responded poorly when he sought help.The video subsequently began circulating on social media, prompting users to question how airlines handle damaged baggage and passenger complaints. Watch the video here:Several users expressed sympathy for the passenger, arguing that airlines should take responsibility for damaged checked-in luggage and ensure that affected travellers receive courteous assistance.Others alleged that baggage was frequently handled roughly by airline staff, sometimes leaving suitcases broken. Some also criticised the staff's alleged response, calling it unacceptable and insisting that the airline should address the issue.India Today has reached out to Akasa Air for a statement regarding the incident. This article will be updated when the airline responds or more information becomes available.- Ends